A society has contacted you
A call or visit can raise immediate questions. Keep the worker’s details and any documents, and ask for advice about the concerns and what is being requested.
First contact & adviceWhen a children’s aid society becomes involved, there can be a lot to take in. Find legal support and resources to help you understand the next step.

You do not need to have every answer before reaching out. These starting points can help you find the questions that matter now.
A call or visit can raise immediate questions. Keep the worker’s details and any documents, and ask for advice about the concerns and what is being requested.
First contact & adviceYou may be discussing services, a safety plan or a temporary care agreement. Understand the proposal, your responsibilities and the options before agreeing.
Plans & family supportAn application or a child’s removal needs prompt attention. Bring the complete papers so your lawyer can identify the response and the time available.
Preparing for courtQuestions about visits, daily care or an existing order may arise as circumstances change. Get advice about the steps available for your family.
Contact & next stepsChild protection matters can involve difficult conversations, unfamiliar documents, and court proceedings. You can speak with an HCLS lawyer Member about your situation and the assistance available.
Services include help preparing an Answer and Plan of Care, as well as representation. Qualified HCLS Members accept Legal Aid certificates for child protection matters.
Review the society’s documents and the circumstances behind its involvement. Identify what is disputed, what needs clarification and what requires an immediate response.
Discuss help with an Answer and Plan of Care. Connect your proposed arrangements with the child’s needs, the concerns raised and the practical support available.
Discuss representation, preparation for hearings and proposed arrangements. Confirm the work your lawyer will handle, how you will communicate and how fees or Legal Aid coverage apply.
The stages below describe preparing and working with your lawyer. Society involvement does not always lead to court. Urgent hearings, agreements and later reviews may change the sequence; each step depends on your child’s circumstances.
A few documents and a clear account of your concerns can help your lawyer understand the next step. Do not delay asking for help because a record is missing.
The application, affidavits, court notices, orders and any plans or agreements. Include all pages and note when each document arrived.
The next appearance, meeting or response deadline, and the name and contact details of the society worker. Keep a short chronology of events.
Living arrangements, school, health needs, routines and important relationships. Explain what care is in place and any immediate difficulties.
Relatives, trusted adults and community supports who may assist with care, transport or visits. Discuss what each person can realistically offer.
Correspondence and records related to the concerns, services or proposed care arrangements. Ask your lawyer what information is needed and how to share it securely.
Parenting orders, criminal conditions, safety concerns, language or accessibility needs, and the child’s cultural and community connections.
Tell us about any upcoming deadline when you contact the office. Submitting an enquiry or intake does not establish a lawyer-client relationship. Confirm the assistance arranged for your matter.
Focus on your child. Understand the work ahead.
Identify the concerns, where your child is staying and any meeting or court date.
Read the documents and discuss your response, your child’s needs and available support.
Consider care arrangements and the advice or documents needed for your next step.
Prepare for discussions or hearings, with advice on proposals and the evidence.
Understand the arrangements, keep track of responsibilities and ask about any changes.
Explore the detailed guide to court steps and preparation. The guide provides general information; your lawyer can explain the rules and directions that apply to your case.
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Questions about society involvement, care plans, court and the arrangements affecting your child.
18 questions
Make space to understand what is happening and what needs attention now.
No. Some concerns may be addressed through services and arrangements outside court. In other situations, a children’s aid society may start a protection case. Get advice about the particular concerns and proposal; a meeting, an agreement and a court application require different responses.
Write down the worker’s name, contact information, concerns and requested next steps. Keep documents and messages together. Seek legal advice promptly, especially if a child has been removed or there is a court date. Explain any difficulty understanding the request, language needs or safe ways to contact you.
Yes. Ask for legal advice before signing. Bring the full proposal and discuss what it would require, how long it would last and how it could change. A safety plan and a temporary care agreement are different arrangements. Understanding the title alone is not enough to understand their consequences.
Legal Aid Ontario provides advice and may provide representation for eligible child protection matters. Ask LAO about your circumstances and current coverage. Qualified HCLS Members accept Legal Aid certificates for child protection matters; confirm the lawyer’s availability and that your certificate covers the work before relying on representation.
Look at the child’s needs and the people who can help meet them.
It is the document used to respond to a child protection application and set out a proposed plan for the child. It should address the allegations and explain the arrangements you propose. Your lawyer can help distinguish facts you accept from those you dispute and identify information needed to support your response.
Be specific about who will provide care, where the child will live, school and health needs, and how the concerns raised will be addressed. Identify practical help and any gaps that still need a solution. Your lawyer can help you connect the proposal with the issues in the case; a plan is not a promise of a particular outcome.
Tell your lawyer about people who may be able to assist, including what relationship they have with your child and what support they can offer. Ask about the assessment and arrangements needed for any proposed caregiver. Availability, safety and the child’s needs all require attention; naming someone does not itself approve a placement.
Child protection mediation, family group conferencing and Indigenous approaches may help participants develop a plan. Suitability and participation need to be considered. An impartial facilitator helps the discussion but does not decide the case. Ask your lawyer about the process, confidentiality and the effect of any proposed agreement.
Tell your lawyer and the society if your child is First Nations, Inuit or Métis and describe their family, cultural and community connections. Special rights, notice requirements and customary care considerations may apply. Ask which laws and community representatives are relevant to your circumstances.
The court explains Indigenous children’s rights and customary care.
Prepare for the next decision without losing sight of the bigger picture.
Seek a lawyer promptly. Preserve the complete documents, note when you received them and identify the next court date. Child protection proceedings have specific time limits. An enquiry to HCLS does not stop those limits or establish representation; confirm who is assisting with the next appearance or response.
The court may need to address temporary arrangements while the case continues. Later steps can include conferences, motions or a trial, depending on the issues and whether they resolve. Ask what decision is being requested at the particular appearance and what evidence is needed to respond.
Confirm the date, time, court location or remote joining instructions with your lawyer. Review the documents and questions in advance. Raise interpretation, accessibility or technology needs early. Keep a private place and the relevant papers available for a remote hearing, and follow the court’s directions.
Do not assume it does. A scheduled appearance remains important even while discussions continue. Ask your lawyer about any needed change and check the court’s directions. An agreement between participants to change the date is not enough without the court’s approval.
A child may have separate representation through the Office of the Children’s Lawyer. That lawyer’s role is different from a parent’s lawyer or the society’s lawyer. Ask who represents whom in your case and how your child’s views will be considered. Do not coach your child about what to say.
Understand the arrangements in place and how to raise new concerns.
Review the current order or agreement with your lawyer, including any supervision or other conditions. Explain practical issues such as travel, school schedules or missed visits. Ask about the correct way to request a change rather than making a separate arrangement that conflicts with the existing terms.
Tell your lawyer what changed and bring the full order. A status review or another step may be available, depending on the order and the legal requirements. The timing and evidence matter. Improved circumstances do not automatically change an order or end the society’s involvement.
Child protection proceedings have strict privacy protections, including restrictions on publishing information that identifies the child or family. Avoid posting case details, documents or identifying images. Ask your lawyer before sharing material, including when seeking support from others.
Keep copies of new documents and a factual record of meetings, visits and important developments. Share updates about services, care arrangements or difficulties carrying out the plan. Separate what you observed from what someone told you, and ask which records your lawyer needs before sending sensitive material.
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Still have a question? Contact HCLS or call (613) 519-4518.
Public legal information and services to help you prepare. External resources open on their own websites.
Learn about separate representation for children.
Ontario Court of Justice guidance for parents and caregivers.
Understand applications, appearances and later court steps.
Ask about advice, eligibility and child protection representation.
Official forms under Ontario’s Family Law Rules.
Ontario’s family justice information.
Plain-language legal information from CLEO.
Legal information and referral services.
Community and wellbeing resources already shared by HCLS.
This page provides general information, not legal advice. Legal rules and procedures can change. Your lawyer can explain how they apply to your circumstances.
You don’t need to have all the answers. Tell us where you are, and we’ll help you find a way forward.